中文版本 | ENGLISH
FAQ
Technical Service
Home > Service > FAQ
FAQ
what is the standard of the adaptor in my country?
Adaptor is needed for some of our models, Japan(110V-120V),America(120V),Europe(220V-230V)
How about the frequency in my country?Are there any difference from other countries?
2.4GHz wireless headphone is global marketable, 863MHz/86MHz are for Europe markets, 914MHz/88MHz are for America markets, 863MHz/86MHz is for Asian markets.
Under what condition,the receiving distance will be shorter than regular?
There are some interferences such as the TV station nearby or other signals transmitting around your environment.
Under what condition,there will be some background noise?
Firstly, check the battery if the electric quantity is too low, secondly check if there are some interferences around you.
why the receiving distance of 2.4GHz is shorter than 863MHz wireless headphone?
It is specified by the world wireless communication organization.
Why the wireless headphone function and the wireless chatting function can be work at the same time when connecting the audio cable?
Our headphone is designed with the two functions together. When use the wireless headphone, please do not connect the MIC cable on the PC so that the wireless headphone function and the wireless chatting function can be separated.
Why there is much noise for the stereo wireless headphone?
It is affected by the signal interference, the noise can not be eliminated completely. We should reduce the original voice in the headphone to reduce the noise.
Hot Model
New Model